Title: Chatra Live Chat + ChatBot + Cart Saver
Author: Chatra
Published: <strong>2015 年 5 月 9 日</strong>
Last modified: 2026 年 4 月 20 日

---

搜索插件

![](https://ps.w.org/chatra-live-chat/assets/banner-772x250.jpg?rev=1336222)

![](https://ps.w.org/chatra-live-chat/assets/icon-256x256.png?rev=1156867)

# Chatra Live Chat + ChatBot + Cart Saver

 作者：[Chatra](https://profiles.wordpress.org/chatra/)

[下载](https://downloads.wordpress.org/plugin/chatra-live-chat.1.0.12.zip)

 * [详情](https://cn.wordpress.org/plugins/chatra-live-chat/#description)
 * [评价](https://cn.wordpress.org/plugins/chatra-live-chat/#reviews)
 *  [安装](https://cn.wordpress.org/plugins/chatra-live-chat/#installation)
 * [开发进展](https://cn.wordpress.org/plugins/chatra-live-chat/#developers)

 [支持](https://wordpress.org/support/plugin/chatra-live-chat/)

## 描述

**Chatra Live Chat + ChatBot + Facebook + Helpdesk + Cart Saver.**

Chatra Live Chat allows you to sell more, answering questions and alleviating concerns
to help visitors place an order. Use it to collect actionable feedback to improve
your store: identify problems, collect contact info and understand your customers
better.

Work from a web dashboard or desktop apps for Windows & Mac. Chat on the go from
iOS/Android apps.

**Distinctive Features:**

 * **Real-time visitor list.** View the list of visitors who are currently online
   on your website and start a conversation manually.
 * **ChatBots.** Use bots to collect visitors’ contacts. Offer quick options for
   frequently asked questions (FAQ) so that your visitors get the answers they need
   without a load on your team.
 * **Unique exit-intent feature.** Catch visitors who are about to leave!
 * **Email integration.** Connect the email address your customers use to contact
   you and manage your email conversations alongside chats.
 * **Facebook integration.** Send and receive chats directly from your Facebook 
   visitors
 * **Intelligent form bot.** Add your own custom fields (like company name, address
   or order number) to the contact form and dialogs.
 * **Live typing insights.** See what customers type before they hit “send”. Save
   time on preparing an answer.
 * **Group chats.** Make few agents talk to a customer in a group chat to solve 
   pressing issues and delight with the level of service.
 * **Visitor information.** Know your customers — what page they are on, where are
   they from and what device and system they use to access your store.
 * **Conversation history.** We save past conversations for both you and your customers,
   so once they return the conversation continues in the same thread, as in a messenger
   app.
 * **Collects contact info.** Even when you are offline or unavailable, so that 
   you can get back to customers even if they left your site.
 * **Targeted chats (triggers).** Initiate conversations when certain criteria are
   met: target those customers who might be in need of assistance.
 * **Correct typos.** Correct answers after sending the message.
 * **Works everywhere.** Never lose a customer again. Even if he’s on Nintendo 3DS
   or a Windows Phone.
 * **Looks & feels as a messenger app.** Smooth animations, avatars, beautiful design.
 * **Agent photos visible pre-chat.** After clicking on the widget, visitors can
   see photos and names of the online agents, even before they start chatting. This
   is highly engaging and can lift a number of quality chat interactions.
 * **Full Ecwid support.**
 * **Full WooCommerce support.**
 * **Work from a browser, desktop or mobile apps.** Windows & Mac, Android & iOS.
   Even on the go we’ve got you covered!
 * **Free forever plan.**

**Simple, straightforward pricing:** Free forever plan, or $15 per agent/month

Web dashboard, desktop apps for Windows & Mac, Android & iOS — we’ve got you covered.
Sign up to download!

**For the full feature list and additional information check [https://chatra.com](https://chatra.com)**

## 屏幕截图

 * [[
 * Operator dashboard with visitor information. Shows you everything you want to
   know about your visitors.
 * [[
 * Clean and easy to learn. Beautifully designed on both visitor’s and agent’s sides.
 * [[
 * Operator dashboard.
 * [[
 * Reports – Satisfaction report.
 * [[
 * Distinctive Features. Fully customizable: pick a look to match your website design.
 * [[
 * By humans for humans 🙂

## 安装

 * Install and activate the Chatra Plugin through the ‘Plugins’ menu in WordPress
 * After installation, click the Settings  Chatra chat section in the left toolbar
 * Create a new free Chatra account, or use your existing one. Log in into [https://app.chatra.io](https://app.chatra.io)
   in another browser tab and copy the widget code from “Chat Widget” section.
 * Go back to WordPress console, paste the code and press Save changes
 * Done!

Download and install the agent’s app on your computer or mobile, or use our browser-
based app!

**For the full feature list and additional information check [https://chatra.com](https://chatra.com)**

## 常见问题

### A question that someone might have

For additional information check [https://chatra.com](https://chatra.com)

## 评价

![](https://secure.gravatar.com/avatar/556305837e3a84ac2a5d48c3d5b7732f34a43d53db2a08da412f3552eef3bfa7?
s=60&d=retro&r=g)

### 󠀁[Отличный чат со всеми необходимыми функциями](https://wordpress.org/support/topic/%d0%be%d1%82%d0%bb%d0%b8%d1%87%d0%bd%d1%8b%d0%b9-%d1%87%d0%b0%d1%82-%d1%81%d0%be-%d0%b2%d1%81%d0%b5%d0%bc%d0%b8-%d0%bd%d0%b5%d0%be%d0%b1%d1%85%d0%be%d0%b4%d0%b8%d0%bc%d1%8b%d0%bc%d0%b8-%d1%84%d1%83/)󠁿

 [psharikov](https://profiles.wordpress.org/psharikov/) 2019 年 8 月 30 日

Простейшая установка и настройка, очень приятный дизайн, все необходимые функции
есть, всё работает. Отдельное спасибо за красивые кнопки чата, которые аккуратно
встраиваются на страницы (в отличие от огромных несуразных полос).

![](https://secure.gravatar.com/avatar/f3debcf3a33dc03f19c0704c72822806ccfdfd5b8c5c0d804d8fc6e6ce5226cb?
s=60&d=retro&r=g)

### 󠀁[Excellent](https://wordpress.org/support/topic/excellent-6628/)󠁿

 [tom_ospina](https://profiles.wordpress.org/tom_ospina/) 2018 年 8 月 24 日

I have been using this plugin for a while, thought it deserves the 5 stars for having
a good free version.

![](https://secure.gravatar.com/avatar/d118f6c6b748b40dbc3d8145b273075dbeffaa1a6c090070e4f996a9a1e42ab0?
s=60&d=retro&r=g)

### 󠀁[Best of the Best](https://wordpress.org/support/topic/best-of-the-best-72/)󠁿

 [Rashid](https://profiles.wordpress.org/rashidnqh/) 2017 年 9 月 1 日

I have tried LOTS of live chat software and this one is the BEST one so far, free
version is good balance of features, it loads super quick, ui is snappier and friendly,
instead of corporate style. Thanks for the great service guys ♥☮

![](https://secure.gravatar.com/avatar/0a99e913fa9b3507d5cf0f6858016e5d29d5607cb97202526351f87d81763a8f?
s=60&d=retro&r=g)

### 󠀁[Nice and powerful live chat!](https://wordpress.org/support/topic/nice-and-powerful-live-chat/)󠁿

 [forta](https://profiles.wordpress.org/forta/) 2017 年 1 月 10 日

Great widget! We significally increased our website conversions using Chatra live
chat. Thanks guys, you rock!

![](https://secure.gravatar.com/avatar/a60c11776669a0404834b7fa1ab7f4bdf2ef42b1b6b024349049aae1bad778b6?
s=60&d=retro&r=g)

### 󠀁[Great Plugin](https://wordpress.org/support/topic/great-plugin-4654/)󠁿

 [Pranav Jairam](https://profiles.wordpress.org/pranavjairam/) 2016 年 10 月 12 
日

Hi, This is a great plugin. Just works and doesn’t clash with other plugins. Managed
to get a lot of enquiries thanks to this plugin. Support is great as well. Couldn’t
be happier. Thanks

![](https://secure.gravatar.com/avatar/5b052de89f9e7106190fab4702d5630622ab18644b308472b86a3f80abf6d7af?
s=60&d=retro&r=g)

### 󠀁[work smoothly](https://wordpress.org/support/topic/work-smoothly/)󠁿

 [belhassen](https://profiles.wordpress.org/belhassen/) 2016 年 9 月 3 日

i didn’t want to download it because the number of download but once i installed
it i found it amasing and easy to set up and easy to use it defently worth 5 start

 [ 阅读所有12条评价 ](https://wordpress.org/support/plugin/chatra-live-chat/reviews/)

## 贡献者及开发者

「Chatra Live Chat + ChatBot + Cart Saver」是开源软件。 以下人员对此插件做出了贡献。

贡献者

 *   [ Chatra ](https://profiles.wordpress.org/chatra/)

「Chatra Live Chat + ChatBot + Cart Saver」插件已被翻译至 4 种本地化语言。 感谢[所有译者](https://translate.wordpress.org/projects/wp-plugins/chatra-live-chat/contributors)
为本插件所做的贡献。

[帮助将「Chatra Live Chat + ChatBot + Cart Saver」翻译成简体中文。](https://translate.wordpress.org/projects/wp-plugins/chatra-live-chat)

### 对开发感兴趣吗?

您可以[浏览代码](https://plugins.trac.wordpress.org/browser/chatra-live-chat/)，
查看[SVN仓库](https://plugins.svn.wordpress.org/chatra-live-chat/)，或通过[RSS](https://plugins.trac.wordpress.org/log/chatra-live-chat/?limit=100&mode=stop_on_copy&format=rss)
订阅[开发日志](https://plugins.trac.wordpress.org/log/chatra-live-chat/)。

## 更新日志

#### 1.0

 * Welcome our very first version of the plugin!

#### 1.0.1

 * Minor fixes & updates.

#### 1.0.2

 * Minor fixes & updates.
 * New screenshots & video

#### 1.0.3

 * Minor fixes & updates.
 * New screenshots & video

#### 1.0.4

 * Facebook and Slack integration. Realtime visitor list. File transfers.
 * New screenshots

#### 1.0.5

 * New feature – Intelligent form bot + Ecwid support.

#### 1.0.6

 * New feature – Email integration. Connect the email address your customers use
   to contact you and manage your email conversations alongside chats.

#### 1.0.7

 * New feature – Exit-intent. Prevent visitors from leaving your website without
   making a purchase: detect when they are about to leave a page and automatically
   message them with a discount or a special offer.

#### 1.0.8

 * New feature – ChatBots. Use bots to collect visitors’ contacts. Offer quick options
   for frequently asked questions (FAQ) so that your visitors get the answers they
   need without a load on your team.

#### 1.0.9

 * Translation ready

#### 1.0.10

 * Portuguese translation

#### 1.0.11

 * Maintenance update.

#### 1.0.12

 * Refreshed plugin metadata: tested up to WordPress 6.9, declared minimum WordPress
   4.0 and PHP 5.6.
 * Added direct-access guard to the main plugin file (security hygiene).
 * Switched the widget-code textarea to `esc_textarea()` so multiline snippets round-
   trip without distortion.
 * Tightened the readme `Tags` list to the WordPress.org-recommended five.

## 额外信息

 *  版本 **1.0.12**
 *  最后更新：**2 月前**
 *  活跃安装数量 **3,000+**
 *  WordPress 版本 ** 4.0 或更高版本 **
 *  已测试的最高版本为 **6.9.4**
 *  PHP 版本 ** 5.6 或更高版本 **
 *  语言
 * [Dutch](https://nl.wordpress.org/plugins/chatra-live-chat/) 、 [English (US)](https://wordpress.org/plugins/chatra-live-chat/)、
   [Portuguese (Brazil)](https://br.wordpress.org/plugins/chatra-live-chat/) 、 
   [Russian](https://ru.wordpress.org/plugins/chatra-live-chat/) 和 [Spanish (Chile)](https://cl.wordpress.org/plugins/chatra-live-chat/).
 *  [翻译成简体中文](https://translate.wordpress.org/projects/wp-plugins/chatra-live-chat)
 * 标签
 * [chat widget](https://cn.wordpress.org/plugins/tags/chat-widget/)[chatbot](https://cn.wordpress.org/plugins/tags/chatbot/)
   [customer support](https://cn.wordpress.org/plugins/tags/customer-support/)[live chat](https://cn.wordpress.org/plugins/tags/live-chat/)
   [livechat](https://cn.wordpress.org/plugins/tags/livechat/)
 *  [高级视图](https://cn.wordpress.org/plugins/chatra-live-chat/advanced/)

## 评级

 5 星（最高 5 星）。

 *  [  12 条 5 星评价     ](https://wordpress.org/support/plugin/chatra-live-chat/reviews/?filter=5)
 *  [  0 条 4 星评价     ](https://wordpress.org/support/plugin/chatra-live-chat/reviews/?filter=4)
 *  [  0 条 3 星评价     ](https://wordpress.org/support/plugin/chatra-live-chat/reviews/?filter=3)
 *  [  0 条 2 星评价     ](https://wordpress.org/support/plugin/chatra-live-chat/reviews/?filter=2)
 *  [  0 条 1 星评价     ](https://wordpress.org/support/plugin/chatra-live-chat/reviews/?filter=1)

[Your review](https://wordpress.org/support/plugin/chatra-live-chat/reviews/#new-post)

[查看全部评论](https://wordpress.org/support/plugin/chatra-live-chat/reviews/)

## 贡献者

 *   [ Chatra ](https://profiles.wordpress.org/chatra/)

## 支持

有话要说吗？是否需要帮助？

 [查看支持论坛](https://wordpress.org/support/plugin/chatra-live-chat/)

## 捐助

您愿意支持这个插件的发展吗?

 [ 捐助此插件 ](https://chatra.com/)