Title: Ruby Help Desk
Author: Waseem Senjer
Published: <strong>2017 年 5 月 26 日</strong>
Last modified: 2023 年 4 月 5 日

---

搜索插件

![](https://ps.w.org/ruby-help-desk/assets/banner-772x250.png?rev=1665620)

**该插件尚未通过WordPress的最新3个主要版本进行测试**。 当与较新版本的WordPress一起
使用时，可能不再受到维护或支持，并且可能会存在兼容性问题。

![](https://ps.w.org/ruby-help-desk/assets/icon-128x128.png?rev=1665617)

# Ruby Help Desk

 作者：[Waseem Senjer](https://profiles.wordpress.org/waseem_senjer/)

[下载](https://downloads.wordpress.org/plugin/ruby-help-desk.zip)

 * [详情](https://cn.wordpress.org/plugins/ruby-help-desk/#description)
 * [评价](https://cn.wordpress.org/plugins/ruby-help-desk/#reviews)
 *  [安装](https://cn.wordpress.org/plugins/ruby-help-desk/#installation)
 * [开发进展](https://cn.wordpress.org/plugins/ruby-help-desk/#developers)

 [支持](https://wordpress.org/support/plugin/ruby-help-desk/)

## 描述

Ruby Help Desk is a WordPress plugin which works as a customer support platform.
The plugin includes many features such as Frontend submissions, ticket attachments,
Knowledgebase, and statistics.

## 屏幕截图

 * [[
 * Front site single ticket view.
 * [[
 * Front site ‘My Tickets’ page, where customers can view their tickets history,
 * [[
 * ‘Submit Ticket’ page where customers can send their tickets to the support team
 * [[
 * The Admin dashboard widget with the Help Desk statistics and recent tickets list.
 * [[
 * Managing tickets in the dashboard.
 * [[
 * Managing tickets statuses in the dashboard with the ability to assign a different
   color for each status.
 * [[
 * Custom Fields builder for the Submit Ticket page.

## 安装

#### Using The WordPress Dashboard

 1. Navigate to the `Add New` in the plugins dashboard
 2. Search for `Ruby Help Desk`
 3. Click `Install Now`
 4. Activate the plugin on the Plugin dashboard

#### Uploading in WordPress Dashboard

 1. Navigate to the `Add New` in the plugins dashboard
 2. Navigate to the `Upload` area
 3. Select `ruby-help-desk.zip` from your computer
 4. Click ‘Install Now’
 5. Activate the plugin in the Plugin dashboard

#### Using FTP

 1. Download `ruby-help-desk.zip`
 2. Extract the `ruby-help-desk` directory to your computer
 3. Upload the `ruby-help-desk` directory to the `/wp-content/plugins/` directory
 4. Activate the plugin in the Plugin dashboard

## 常见问题

### How can I access the plugin pages after activation?

All of the plugins related pages will be added under one menu item called ‘Ruby 
Desk’, also you will find the same item at the admin bar on top of the dashboard.

## 评价

此插件暂无评价。

## 贡献者及开发者

「Ruby Help Desk」是开源软件。 以下人员对此插件做出了贡献。

贡献者

 *   [ Waseem Senjer ](https://profiles.wordpress.org/waseem_senjer/)
 *   [ WPRuby ](https://profiles.wordpress.org/wprubyplugins/)

[帮助将「Ruby Help Desk」翻译成简体中文。](https://translate.wordpress.org/projects/wp-plugins/ruby-help-desk)

### 对开发感兴趣吗?

您可以[浏览代码](https://plugins.trac.wordpress.org/browser/ruby-help-desk/)，查看
[SVN仓库](https://plugins.svn.wordpress.org/ruby-help-desk/)，或通过[RSS](https://plugins.trac.wordpress.org/log/ruby-help-desk/?limit=100&mode=stop_on_copy&format=rss)
订阅[开发日志](https://plugins.trac.wordpress.org/log/ruby-help-desk/)。

## 更新日志

#### 1.3.4

 * Fixed: checking the correct user ID when checking the owner of the ticket.

#### 1.3.3

 * Fixed: Preventing user to edit the ticket if they are not the owner of the ticket.

#### 1.3.2

 * Fixed: Adding reply templates to Text area field

#### 1.3.1

 * Added: Many actions and filters in order to ease the extending of the plugin.
 * Fixed: Close button shows even if the ticket is closed already

#### 1.3.0

 * Added: replies templates to pre-create ready templates for common issues in the
   tickets.

#### 1.2.0

 * Added: Custom Fields for the Submit Ticket page.
 * Fixed: Assigning new tickets status.

#### 1.1.0

 * Added: Importing WooCommerce products.
 * Added: Importing Easy Digital Downloads products.
 * Fixed: CSS aligning of the dashboard widget.
 * Fixed: Settings default values seeding.

#### 1.0.0

 * Initial release.

## 额外信息

 *  版本 **1.3.4**
 *  最后更新：**3 年前**
 *  活跃安装数量 **不到10**
 *  WordPress 版本 ** 3.0.1 或更高版本 **
 *  已测试的最高版本为 **6.2.9**
 *  语言
 * [English (US)](https://wordpress.org/plugins/ruby-help-desk/)
 * 标签
 * [admin](https://cn.wordpress.org/plugins/tags/admin/)[helpdesk](https://cn.wordpress.org/plugins/tags/helpdesk/)
 *  [高级视图](https://cn.wordpress.org/plugins/ruby-help-desk/advanced/)

## 评级

尚未提交反馈。

[Your review](https://wordpress.org/support/plugin/ruby-help-desk/reviews/#new-post)

[查看全部评论](https://wordpress.org/support/plugin/ruby-help-desk/reviews/)

## 贡献者

 *   [ Waseem Senjer ](https://profiles.wordpress.org/waseem_senjer/)
 *   [ WPRuby ](https://profiles.wordpress.org/wprubyplugins/)

## 支持

有话要说吗？是否需要帮助？

 [查看支持论坛](https://wordpress.org/support/plugin/ruby-help-desk/)

## 捐助

您愿意支持这个插件的发展吗?

 [ 捐助此插件 ](https://wpruby.com)