Title: Support Hero
Author: Fernando Acosta
Published: <strong>2018 年 5 月 7 日</strong>
Last modified: 2018 年 5 月 9 日

---

搜索插件

![](https://ps.w.org/support-hero/assets/banner-772x250.png?rev=1869973)

**该插件尚未通过WordPress的最新3个主要版本进行测试**。 当与较新版本的WordPress一起
使用时，可能不再受到维护或支持，并且可能会存在兼容性问题。

![](https://ps.w.org/support-hero/assets/icon-256x256.png?rev=1869973)

# Support Hero

 作者：[Fernando Acosta](https://profiles.wordpress.org/amgnando/)

[下载](https://downloads.wordpress.org/plugin/support-hero.zip)

 * [详情](https://cn.wordpress.org/plugins/support-hero/#description)
 * [评价](https://cn.wordpress.org/plugins/support-hero/#reviews)
 *  [安装](https://cn.wordpress.org/plugins/support-hero/#installation)
 * [开发进展](https://cn.wordpress.org/plugins/support-hero/#developers)

 [支持](https://wordpress.org/support/plugin/support-hero/)

## 描述

#### Make your customers happier by educating them through self-help support

Support Hero is self-service knowledge base that helps companies educate their clients.
Helping them to create and deliver a game changing user education experience that
increases retention and engagement, while reducing customer relationship costs..
Our advanced statistics will tell you what your users search for and what they need
help with That will help you create the support content that matches their common
requests.

With clients like Kissmetrics and Thinkific Support Hero has quietly been transforming
the way users troubleshoot issues on the websites.

Most small software companies can’t afford offering 24/7 customer support. It’s 
just not feasible. The other thing I would add is that offering efficient self help
resources can help a lot with that. Users don’t expect us to be available 24/7, 
but they still appreciate being able to find the answer to their question quickly!

### How it works:

#### Create knowledge base articles and tutorials

Tutorials and FAQs are key to help your users discover your site’s features. With
Support Hero, you can easily create, import, and manage our support resources.

#### Deliver Help 24/7, right within your app or website

95% of users will leave your app if they can’t find the answers to their questions
in less than 1 minute. With Support Hero, you can embed your Help Center within 
your app. It won’t be hard to find!

#### Know what’s working, and what’s not

Our advanced statistics will tell you what your users search for and what they need
help with That will help you create the support content that matches their common
requests.

#### Leverage the statistics to improve your Help Center

Keep improving your support resources to educate your users over time. You’ll then
easily be able to track the results of your efforts within Support Hero.

> I have to say that I have always been very skeptic about
>  help desk support, but
> Support Hero is very straightforward and intuitive. The time spent on the support
> emails has been reduced by the 50%, which is amazing! **Francesca Castaldi, Panel
> Manager at WhatUsersDo**

## 屏幕截图

[⌊How does it work - In App Widget⌉⌊How does it work - In App Widget⌉[

How does it work – In App Widget

[⌊How does it work - Help Center⌉⌊How does it work - Help Center⌉[

How does it work – Help Center

[⌊How does it work - Statistics⌉⌊How does it work - Statistics⌉[

How does it work – Statistics

[⌊Statistics⌉⌊Statistics⌉[

Statistics

[⌊Insights⌉⌊Insights⌉[

Insights

[⌊Create a task⌉⌊Create a task⌉[

Create a task

## 安装

 * Upload plugin files to your plugins folder, or install using WordPress built-
   in Add New Plugin installer;
 * Activate the plugin;
 * Navigate to Settings -> Support Hero and fill the plugin options.

## 常见问题

  Installation Instructions

 * Upload plugin files to your plugins folder, or install using WordPress built-
   in Add New Plugin installer;
 * Activate the plugin;
 * Navigate to Settings -> Support Hero and fill the plugin options.

## 评价

此插件暂无评价。

## 贡献者及开发者

「Support Hero」是开源软件。 以下人员对此插件做出了贡献。

贡献者

 *   [ Fernando Acosta ](https://profiles.wordpress.org/amgnando/)
 *   [ Florian Ernoult ](https://profiles.wordpress.org/floernoult/)

[帮助将「Support Hero」翻译成简体中文。](https://translate.wordpress.org/projects/wp-plugins/support-hero)

### 对开发感兴趣吗?

您可以[浏览代码](https://plugins.trac.wordpress.org/browser/support-hero/)，查看
[SVN仓库](https://plugins.svn.wordpress.org/support-hero/)，或通过[RSS](https://plugins.trac.wordpress.org/log/support-hero/?limit=100&mode=stop_on_copy&format=rss)
订阅[开发日志](https://plugins.trac.wordpress.org/log/support-hero/)。

## 更新日志

#### 1.0.0 – 2018/05/10

 * First release.

## 额外信息

 *  版本 **1.0.0**
 *  最后更新：**8 年前**
 *  活跃安装数量 **10+**
 *  WordPress 版本 ** 4.0 或更高版本 **
 *  已测试的最高版本为 **4.9.29**
 *  PHP 版本 ** 5.6 或更高版本 **
 *  语言
 * [English (US)](https://wordpress.org/plugins/support-hero/)
 * 标签
 * [knowledge base](https://cn.wordpress.org/plugins/tags/knowledge-base/)[support](https://cn.wordpress.org/plugins/tags/support/)
 *  [高级视图](https://cn.wordpress.org/plugins/support-hero/advanced/)

## 评级

尚未提交反馈。

[Your review](https://wordpress.org/support/plugin/support-hero/reviews/#new-post)

[查看全部评论](https://wordpress.org/support/plugin/support-hero/reviews/)

## 贡献者

 *   [ Fernando Acosta ](https://profiles.wordpress.org/amgnando/)
 *   [ Florian Ernoult ](https://profiles.wordpress.org/floernoult/)

## 支持

有话要说吗？是否需要帮助？

 [查看支持论坛](https://wordpress.org/support/plugin/support-hero/)