WooCommerce integration<\/a> \u2014 link orders to tickets (Add-on)"},{"src":"https:\/\/ps.w.org\/wp-ticket\/assets\/screenshot-14.jpg?rev=1523362","caption":"Custom fields for capturing extra ticket information (Premium)"},{"src":"https:\/\/ps.w.org\/wp-ticket\/assets\/screenshot-15.jpg?rev=1523362","caption":"Easy Digital Downloads integration (Add-on)"},{"src":"https:\/\/ps.w.org\/wp-ticket\/assets\/screenshot-16.png?rev=1523362","caption":"Agents see only their assigned tickets when logged in"},{"src":"https:\/\/ps.w.org\/wp-ticket\/assets\/screenshot-17.png?rev=1561181","caption":"Control form access and appearance from plugin settings"},{"src":"https:\/\/ps.w.org\/wp-ticket\/assets\/screenshot-18.png?rev=1561181","caption":"Bulk import and export tickets via CSV (Add-on)"}],"raw_content":"\nWP Ticket lets you manage all customer support requests directly from your website. Customers submit tickets through a simple frontend form, and you handle everything from your WordPress dashboard \u2014 no external helpdesk software required.<\/p>\n\n
Up and running in minutes. Works for freelancers, agencies, small businesses, and internal IT teams.<\/p>\n\n
Who is this for?<\/strong>\n* Businesses that want to handle customer inquiries from their own website\n* Agencies managing support for multiple clients\n* IT teams running an internal helpdesk\n* WooCommerce or Easy Digital Downloads store owners<\/p>\n\nFree Features<\/strong>\n* Frontend ticket submission form (shortcode or block)\n* Assign tickets to support agents\n* Set ticket priority and status\n* Email notifications for customers and agents\n* Agent management with dedicated agent pages\n* Role-based access (Agent and Manager roles)\n* Responsive design \u2014 works on all devices\n* Spam protection with CAPTCHA support\n* Restrict ticket submission to logged-in users only\n* Customizable form fields from plugin settings\n* No coding required<\/p>\n\nSee WP Ticket in Action<\/strong><\/p>\n\nhttps:\/\/www.youtube.com\/watch?v=Gsaf7TaCOJY<\/p>\n\n
Premium Features (Pro & Enterprise)<\/strong>\n* File attachments on tickets\n* Canned responses for faster replies\n* Departments for organizing support teams\n* Custom fields for tickets\n* Advanced search and filtering\n* SLA tracking and automation rules\n* WooCommerce integration\n* Easy Digital Downloads integration\n* MailChimp integration\n* CSV import\/export\n* Real-time helpdesk dashboard with stats and charts\n* And much more<\/p>\n\nView Live Demo<\/a> | Documentation<\/a><\/strong><\/p>\n\n\nThe simplest way to install is to click on 'Plugins' then 'Add' and type 'WP Ticket' in the search field.<\/p>\n\n
Manual Installation Type 1<\/h4>\n\n\n- Login to your website and go to the Plugins section of your admin panel.<\/li>\n
- Click the Add New button.<\/li>\n
- Under Install Plugins, click the Upload link.<\/li>\n
- Select the plugin zip file from your computer then click the Install Now button.<\/li>\n
- You should see a message stating that the plugin was installed successfully.<\/li>\n
- Click the Activate Plugin link.<\/li>\n<\/ul>\n\n
Manual Installation Type 2<\/h4>\n\n\n- You should have access to the server where WordPress is installed. If you don't, see your system administrator.<\/li>\n
- Copy the plugin zip file up to your server and unzip it somewhere on the file system.<\/li>\n
- Copy the \"wp-ticket-com\" folder into the \/wp-content\/plugins directory of your WordPress installation.<\/li>\n
- Login to your website and go to the Plugins section of your admin panel.<\/li>\n
- Look for \"WP Ticket\" and click Activate.<\/li>\n<\/ul>\n\n\n
\nDo customers need an account to submit a ticket?<\/h3><\/dt>\nNo. By default anyone can submit a ticket. You can optionally restrict submission to logged-in users only from the plugin settings.<\/p><\/dd>\n
Can I assign tickets to specific agents?<\/h3><\/dt>\nYes. You can create agent accounts and assign tickets to them manually. Agents get email notifications when a ticket is assigned to them and have their own dashboard to track their tickets.<\/p><\/dd>\n
Does it send email notifications?<\/h3><\/dt>\nYes. Both customers and agents receive customizable email notifications for new tickets, replies, and status changes.<\/p><\/dd>\n
Does it work with WooCommerce?<\/h3><\/dt>\nYes, through the WooCommerce add-on (premium) you can link orders and products directly to support tickets.<\/p><\/dd>\n
Can I use it as an internal IT helpdesk?<\/h3><\/dt>\nAbsolutely. Many users run it as a private internal ticket system for staff, restricting access to logged-in users only.<\/p><\/dd>\n
Is it GDPR friendly?<\/h3><\/dt>\nYes. Ticket archives are disabled by default for privacy. You can also permanently delete all plugin data from the settings page.<\/p><\/dd>\n
How do I add the ticket form to a page?<\/h3><\/dt>\nSimply use the provided shortcode or Gutenberg block on any page. The setup assistant during activation creates the pages for you automatically.<\/p><\/dd>\n
Does it work on mobile?<\/h3><\/dt>\nYes. The ticket forms, search, and ticket pages are fully responsive and work on all screen sizes.<\/p><\/dd>\n\n<\/dl>\n\n\n
6.0.5<\/h4>\n\n\n- FIXED Unauthenticated SQL Injection for search parameter<\/li>\n<\/ul>\n\n
6.0.4<\/h4>\n\n\n- FIXED Resolved an issue while saving form settings<\/li>\n<\/ul>\n\n
6.0.3<\/h4>\n\n\n- FIXED XSS vulnerability for noaccess_msg<\/li>\n
- FIXED Validate input for emd_form_builder_lite_pagenum function<\/li>\n
- FIXED Vulnerability related to emd_get_widg_pagenum<\/li>\n<\/ul>\n\n
6.0.2<\/h4>\n\n\n- FIXED Resolved an issue where deleted taxonomy terms were being unintentionally recreated.<\/li>\n
- FIXED Removed repeated initialization of default taxonomy terms.<\/li>\n<\/ul>\n\n
6.0.1<\/h4>\n\n\n- TWEAK tested with WP 6.8<\/li>\n
- FIXED XSS vulnerability when using custom fields<\/li>\n<\/ul>\n\n
6.0.0<\/h4>\n\n\n- FIXED WordPress dashboard accordions issue on setting and glossary pages due to changes in core code on WP 6.7.1<\/li>\n<\/ul>\n\n
5.15.0<\/h4>\n\n\n- FIXED email sent when an agent is assigned to a ticket<\/li>\n<\/ul>\n\n
5.14.0<\/h4>\n\n\n- TWEAK tested with WP 6.5<\/li>\n
- FIXED Translation to one textdomain<\/li>\n<\/ul>\n\n
5.13<\/h4>\n\n\n- TWEAK tested with WP 6.2<\/li>\n
- FIXED XSS issues in the WordPress admin area<\/li>\n<\/ul>\n\n
5.12.0<\/h4>\n\n\n- TWEAK tested with WP 6.0<\/li>\n<\/ul>\n\n
5.11.0<\/h4>\n\n\n- TWEAK tested with WP 5.9.3 and PHP 8<\/li>\n<\/ul>\n\n
5.10.9<\/h4>\n\n\n- FIXED html escaping on notices<\/li>\n<\/ul>\n\n
5.10.8<\/h4>\n\n\n- FIXED escaping<\/li>\n<\/ul>\n\n
5.10.4<\/h4>\n\n\n- FIXED escaping<\/li>\n<\/ul>\n\n
5.10.3<\/h4>\n\n\n- TWEAK update libraries<\/li>\n
- FIXED sanitization and escaping<\/li>\n<\/ul>\n\n
5.10.0<\/h4>\n\n\n- TWEAK tested with WP 5.8<\/li>\n
- FIXED sanitization in form layouts<\/li>\n<\/ul>\n\n
5.9.8<\/h4>\n\n\n- TWEAK tested with WP 5.6<\/li>\n
- FIXED sanitization<\/li>\n<\/ul>\n\n
5.9.3<\/h4>\n\n\n- FIXED Required field validation is not working.<\/li>\n<\/ul>\n\n
5.9.2<\/h4>\n\n\n- FIXED multi-select form component missing scroll bars when the content overflows its fixed height.<\/li>\n<\/ul>\n\n
5.9.1<\/h4>\n\n\n- NEW Added version numbers to js and css files for caching purposes<\/li>\n
- TWEAK updates to translation strings and libraries<\/li>\n
- TWEAK tested with WP 5.5.1<\/li>\n<\/ul>\n\n
5.9.0<\/h4>\n\n\n- TWEAK Emd Form Builder support for WordPress stock themes<\/li>\n
- FIXED Emd Form Builder support for WP Ticket WooCommerce Extension<\/li>\n<\/ul>\n\n
5.8.0<\/h4>\n\n\n- NEW Added previous and next buttons for the edit screens of tickets and agents<\/li>\n
- TWEAK updates and improvements to libraries<\/li>\n<\/ul>\n\n
5.7.0<\/h4>\n\n\n- NEW Added support for Emd Custom Field Builder when upgraded to premium editions<\/li>\n
- TWEAK updates and improvements to form library<\/li>\n
- TWEAK Emd templates<\/li>\n<\/ul>\n\n
5.6.0<\/h4>\n\n\n- TWEAK Cleaned up unnecessary code and optimized the library file content.<\/li>\n
- FIXED XSS related issues.<\/li>\n
- NEW Added Emd form builder support.<\/li>\n
- FIXED Session cleanup workflow by creating a custom table to process records.<\/li>\n<\/ul>\n\n
5.5.1<\/h4>\n\n\n- TWEAK Misc updates for better compatibility and stability<\/li>\n<\/ul>\n\n
5.5.0<\/h4>\n\n\n- NEW Created a new shortcode page which displays all available shortcodes. You can access this page under the plugin settings.<\/li>\n
- TWEAK Emd templating system to match modern web standards<\/li>\n<\/ul>\n\n
5.4.4<\/h4>\n\n\n- TWEAK Misc updates for better compatibility and stability<\/li>\n<\/ul>\n\n
5.4.3<\/h4>\n\n\n- TWEAK library updates for better stability and compatibility<\/li>\n<\/ul>\n\n
5.4.2<\/h4>\n\n\n- NEW Added autofilled first name, last name and email fields for logged in user\\'s ticket submit form even if these fields are not displayed on the form<\/li>\n
- TWEAK Moved web fonts to local storage - you can still get them from CDN using your functions.php if you need to.<\/li>\n<\/ul>\n\n
5.4.0<\/h4>\n\n\n- NEW Ability to limit max size, max number of files and file types of ticket attachments and agent photos<\/li>\n
- FIXED Search results table when ticket priority is empty<\/li>\n
- TWEAK library updates<\/li>\n<\/ul>\n\n
5.3.2<\/h4>\n\n\n- TWEAK Changed WPAS button in pages to VSB for Visual Shortcode Builder<\/li>\n
- FIXED The audio issue in the introduction video<\/li>\n<\/ul>\n\n
5.3.1<\/h4>\n\n\n- FIXED Layout of ticket page when priority is not shown.<\/li>\n<\/ul>\n\n
5.3.0<\/h4>\n\n\n- NEW Getting started section<\/li>\n
- TWEAK Improved Ticket List and Ticket Results table css<\/li>\n
- TWEAK Extended the session clean up time to 12 hours<\/li>\n<\/ul>\n\n
5.2.0<\/h4>\n\n\n- NEW Added custom JavaScript option in plugin settings under Tools tab<\/li>\n
- NEW Added container type field in the plugin settings<\/li>\n
- FIXED PHP 7 compatibility<\/li>\n
- TWEAK Updated codemirror libraries for custom CSS and JS options in plugin settings page<\/li>\n<\/ul>\n\n
5.1.0<\/h4>\n\n\n- FIXED WP Sessions security vulnerability<\/li>\n
- NEW Added support for EMD MailChimp extension<\/li>\n
- NEW Added support for EMD Active Directory\/LDAP Extension<\/li>\n<\/ul>\n\n
5.0.1<\/h4>\n\n\n- FIXED Single taxonomies not getting displayed properly<\/li>\n<\/ul>\n\n
5.0.0<\/h4>\n\n\n- NEW Added ability to set page templates for all plugin\\'s ticket, taxonomy and archive pages.<\/li>\n
- NEW EMD Widget area to include sidebar widgets in plugin pages<\/li>\n
- NEW Ability enable\/disable any field, taxonomy or ticket-assigned relationship from backend and\/or frontend<\/li>\n
- NEW Ability to set page templates all plugin\\'s ticket, taxonomy and archive pages. Options are sidebar on left, sidebar on right or full width<\/li>\n
- NEW Ability to add custom CSS in plugin\\'s ticket, taxonomy and archive pages ONLY.<\/li>\n
- NEW Ability to limit Ticket Submit form to logged-in users only from plugin settings.<\/li>\n
- NEW Added auto-fill first name, last name and email fields in submit ticket form if user is logged in.<\/li>\n
- NEW Added ability to permanently delete plugin related data from plugin settings<\/li>\n
- NEW Added ability to recreate installation pages from plugin settings<\/li>\n
- Removed private submit and search forms since they are not necessary anymore with the introduction of frontend login\/register forms<\/li>\n<\/ul>\n\n
4.8.0<\/h4>\n\n\n- NEW Added Agent and Manager user roles<\/li>\n
- NEW Added Ticket Assigned (Agents) and User fully customizable email notifications<\/li>\n
- NEW Added Agent single views with ticket assigned displayed<\/li>\n
- NEW Added ability to change taxonomy, ticket, agent slugs for better customization<\/li>\n
- NEW Added ability to enable\/disable CSRF support for forms<\/li>\n
- NEW Added ability to display \"selected\" custom fields on the frontend only<\/li>\n
- FIX Form settings issue that some fields are not getting displayed<\/li>\n
- TWEAK optimized code for better performance in shared hosting<\/li>\n<\/ul>\n\n
4.2.0<\/h4>\n\n\n- Fixed WooCommerce product archives not getting displayed to visitors issue<\/li>\n<\/ul>\n\n
4.1.0<\/h4>\n\n\n- NEW Added configuration for Easy Digital Downloads WP Ticket extension<\/li>\n
- Fixed widgets to show unordered lists of tickets<\/li>\n
- Changed single tickets grid to better support small devices<\/li>\n
- Made search results table responsive<\/li>\n
- Fixed misc minor issues<\/li>\n<\/ul>\n\n
4.0.0<\/h4>\n\n\n- NEW Added Ticket List in table format supporting page navigation<\/li>\n
- NEW Added configuration for WooCommerce WP Ticket extension<\/li>\n
- NEW Added ability to add custom fields for tickets<\/li>\n
- Misc. bug fixes<\/li>\n<\/ul>\n\n
3.2.3<\/h4>\n\n\n- Compatibility with WordPress 4.5 and misc. bug fixes<\/li>\n
- Fixed posts not getting displayed when the plugin is activated<\/li>\n<\/ul>\n\n
3.2.2<\/h4>\n\n\n- Added resetting of form fields after submit<\/li>\n<\/ul>\n\n
3.2.1<\/h4>\n\n\n- Added ability to create new public tickets or convert private tickets to public<\/li>\n<\/ul>\n\n
3.2.0<\/h4>\n\n\n- NEW Added ability for admin and editor users to set author of tickets allowing ticket creation by staff for users<\/li>\n
- NEW Added ticket view support for author, contributor and subscriber users; permitting logged in user tickets<\/li>\n
- Fixed minor bugs and upgraded the libraries<\/li>\n<\/ul>\n\n
3.1.0<\/h4>\n\n\n- NEW Added Submit Ticket page for registered WordPress users - all built-in WordPress user roles are supported<\/li>\n
- NEW Added Search Ticket page for registered WordPress users - all built-in WordPress user roles are supported<\/li>\n<\/ul>\n\n
3.0.1<\/h4>\n\n\n- Fix minor issues related to updating from previous version<\/li>\n<\/ul>\n\n
3.0.0<\/h4>\n\n\n- NEW Customizable Email notification to admin users for new tickets,<\/li>\n
- Added required field to settings page for form customization<\/li>\n
- Fixed admin settings page translation issue in which translated strings were messing up the screen structure<\/li>\n
- NEW Ticket page with responsive layout and all links are turned off for privacy<\/li>\n
- NEW Disabled ticket archives so that users can not see all tickets<\/li>\n
- NEW Contextual coloring for status, priority, and task taxonomies for frontend and backend<\/li>\n<\/ul>\n\n
2.0.1<\/h4>\n\n\n- Fixed the issue related to some taxonomies not displaying in the admin backend<\/li>\n<\/ul>\n\n
2.0.0<\/h4>\n\n\n- Added settings page for form customization such enable\/disable fields, captcha and change field sizes<\/li>\n
- Removed unnecessary fields from the ticket list page<\/li>\n
- Made some fields optional so that they can be disabled<\/li>\n
- Fixed some minor bugs to improve stability<\/li>\n<\/ul>\n\n
1.4.0<\/h4>\n\n\n- Fixed unique check for tickets<\/li>\n
- Moved all js and css from cdn to local<\/li>\n
- Visitor ticket submit status changed to published<\/li>\n
- Fixed misc bugs<\/li>\n<\/ul>\n\n
1.3.0<\/h4>\n\n\n- Fixed untranslatable search form results view header columns<\/li>\n
- Fixed file uploads issue with file names including spaces<\/li>\n
- Fixed various compatibility issues related to other plugins<\/li>\n<\/ul>\n\n
1.2.0<\/h4>\n\n\n- Added the required configuration for WPAS canned responses extension<\/li>\n
- Fixed Misc bugs.<\/li>\n
- TinyMCE visual editor fix for p tags<\/li>\n<\/ul>\n\n
1.1.0<\/h4>\n\n\n- Added ability to use WPAS Incoming Email extension to create tickets through user emails<\/li>\n
- Fixed Misc. bugs<\/li>\n<\/ul>\n\n
1.0.0<\/h4>\n\n\n- Initial release<\/li>\n<\/ul>","raw_excerpt":"Let customers submit tickets, assign agents, set priorities, track status, and get instant email notifications. All from your website.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/33073","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=33073"}],"author":[{"embeddable":true,"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/emarket-design"}],"wp:attachment":[{"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=33073"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=33073"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=33073"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=33073"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=33073"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=33073"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}