Title: Customer Support Ticket System & Helpdesk Author: emarket-design Published: 2014 年 12 月 3 日 Last modified: 2026 年 6 月 8 日 --- 搜索插件 ![](https://ps.w.org/wp-ticket/assets/banner-772x250.jpg?rev=1418319) ![](https://ps.w.org/wp-ticket/assets/icon-128x128.png?rev=1418319) # Customer Support Ticket System & Helpdesk 作者：[emarket-design](https://profiles.wordpress.org/emarket-design/) [下载](https://downloads.wordpress.org/plugin/wp-ticket.6.0.5.zip) * [详情](https://cn.wordpress.org/plugins/wp-ticket/#description) * [评价](https://cn.wordpress.org/plugins/wp-ticket/#reviews) * [安装](https://cn.wordpress.org/plugins/wp-ticket/#installation) * [开发进展](https://cn.wordpress.org/plugins/wp-ticket/#developers) [支持](https://wordpress.org/support/plugin/wp-ticket/) ## 描述 WP Ticket lets you manage all customer support requests directly from your website. Customers submit tickets through a simple frontend form, and you handle everything from your WordPress dashboard — no external helpdesk software required. Up and running in minutes. Works for freelancers, agencies, small businesses, and internal IT teams. **Who is this for?** * Businesses that want to handle customer inquiries from their own website * Agencies managing support for multiple clients * IT teams running an internal helpdesk * WooCommerce or Easy Digital Downloads store owners **Free Features** * Frontend ticket submission form (shortcode or block) * Assign tickets to support agents * Set ticket priority and status * Email notifications for customers and agents * Agent management with dedicated agent pages * Role-based access (Agent and Manager roles) * Responsive design — works on all devices * Spam protection with CAPTCHA support * Restrict ticket submission to logged-in users only * Customizable form fields from plugin settings * No coding required **See WP Ticket in Action** **Premium Features (Pro & Enterprise)** * File attachments on tickets * Canned responses for faster replies * Departments for organizing support teams * Custom fields for tickets * Advanced search and filtering * SLA tracking and automation rules * WooCommerce integration * Easy Digital Downloads integration * MailChimp integration * CSV import/export * Real-time helpdesk dashboard with stats and charts* And much more **[View Live Demo](https://wpticketcom.emdplugins.com/) | [Documentation](https://docs.emdplugins.com/wp-ticket-community/)** ## 屏幕截图 [⌊Customers submit tickets from any device using the frontend form⌉⌊Customers submit tickets from any device using the frontend form⌉[ Customers submit tickets from any device using the frontend form [⌊Search and filter tickets by status, priority, or agent⌉⌊Search and filter tickets by status, priority, or agent⌉[ Search and filter tickets by status, priority, or agent [⌊Ticket detail page — private, clean, and mobile-friendly⌉⌊Ticket detail page — private, clean, and mobile-friendly⌉[ Ticket detail page — private, clean, and mobile-friendly [⌊Edit and manage tickets from the admin dashboard⌉⌊Edit and manage tickets from the admin dashboard⌉[ Edit and manage tickets from the admin dashboard [⌊Color-coded ticket list for quick status overview⌉⌊Color-coded ticket list for quick status overview⌉[ Color-coded ticket list for quick status overview [⌊Pro dashboard with helpdesk stats and charts (Premium)⌉⌊Pro dashboard with helpdesk stats and charts (Premium)⌉[ Pro dashboard with helpdesk stats and charts (Premium) [⌊Customize form fields directly from plugin settings⌉⌊Customize form fields directly from plugin settings⌉[ Customize form fields directly from plugin settings [⌊Fully customizable email notifications for customers and agents⌉⌊Fully customizable email notifications for customers and agents⌉[ Fully customizable email notifications for customers and agents [⌊Enterprise edition — advanced helpdesk for large teams (Premium)⌉⌊Enterprise edition— advanced helpdesk for large teams (Premium)⌉[ Enterprise edition — advanced helpdesk for large teams (Premium) [⌊Admin tools for managing plugin data and settings⌉⌊Admin tools for managing plugin data and settings⌉[ Admin tools for managing plugin data and settings [⌊Knowledge Center integration for self-service support⌉⌊Knowledge Center integration for self-service support⌉[ Knowledge Center integration for self-service support [⌊Frontend ticket list table with pagination⌉⌊Frontend ticket list table with pagination⌉[ Frontend ticket list table with pagination [⌊WooCommerce integration — link orders to tickets (Add-on)⌉⌊WooCommerce integration— link orders to tickets (Add-on)⌉[ [WooCommerce integration](https://emdplugins.com/plugin-features/wp-ticket-woocommerce-addon)— link orders to tickets (Add-on) [⌊Custom fields for capturing extra ticket information (Premium)⌉⌊Custom fields for capturing extra ticket information (Premium)⌉[ Custom fields for capturing extra ticket information (Premium) [⌊Easy Digital Downloads integration (Add-on)⌉⌊Easy Digital Downloads integration( Add-on)⌉[ Easy Digital Downloads integration (Add-on) [⌊Agents see only their assigned tickets when logged in⌉⌊Agents see only their assigned tickets when logged in⌉[ Agents see only their assigned tickets when logged in [⌊Control form access and appearance from plugin settings⌉⌊Control form access and appearance from plugin settings⌉[ Control form access and appearance from plugin settings [⌊Bulk import and export tickets via CSV (Add-on)⌉⌊Bulk import and export tickets via CSV (Add-on)⌉[ Bulk import and export tickets via CSV (Add-on) ## 安装 The simplest way to install is to click on ‘Plugins’ then ‘Add’ and type ‘WP Ticket’ in the search field. #### Manual Installation Type 1 * Login to your website and go to the Plugins section of your admin panel. * Click the Add New button. * Under Install Plugins, click the Upload link. * Select the plugin zip file from your computer then click the Install Now button. * You should see a message stating that the plugin was installed successfully. * Click the Activate Plugin link. #### Manual Installation Type 2 * You should have access to the server where WordPress is installed. If you don’t, see your system administrator. * Copy the plugin zip file up to your server and unzip it somewhere on the file system. * Copy the “wp-ticket-com” folder into the /wp-content/plugins directory of your WordPress installation. * Login to your website and go to the Plugins section of your admin panel. * Look for “WP Ticket” and click Activate. ## 常见问题 ### Do customers need an account to submit a ticket? No. By default anyone can submit a ticket. You can optionally restrict submission to logged-in users only from the plugin settings. ### Can I assign tickets to specific agents? Yes. You can create agent accounts and assign tickets to them manually. Agents get email notifications when a ticket is assigned to them and have their own dashboard to track their tickets. ### Does it send email notifications? Yes. Both customers and agents receive customizable email notifications for new tickets, replies, and status changes. ### Does it work with WooCommerce? Yes, through the WooCommerce add-on (premium) you can link orders and products directly to support tickets. ### Can I use it as an internal IT helpdesk? Absolutely. Many users run it as a private internal ticket system for staff, restricting access to logged-in users only. ### Is it GDPR friendly? Yes. Ticket archives are disabled by default for privacy. You can also permanently delete all plugin data from the settings page. ### How do I add the ticket form to a page? Simply use the provided shortcode or Gutenberg block on any page. The setup assistant during activation creates the pages for you automatically. ### Does it work on mobile? Yes. The ticket forms, search, and ticket pages are fully responsive and work on all screen sizes. ## 评价 ![](https://secure.gravatar.com/avatar/27a66408726b35fc2ba79be8df846c53ddd414de58495d25c7d0725c1566ec7e? s=60&d=retro&r=g) ### 󠀁[Great plugin professional and well presented!](https://wordpress.org/support/topic/great-plugin-professional-and-well-presented/)󠁿 [Thomas Barth o-marketing.ch](https://profiles.wordpress.org/omarket/) 2023 年 1 月 19 日 Great plugin professional and well presented! ![](https://secure.gravatar.com/avatar/ef34da8d193a7672d54cb69b1f2a7a903db56a76096e6b2deee68b5bffec7e04? s=60&d=retro&r=g) ### 󠀁[this plugin crashed my website](https://wordpress.org/support/topic/this-plugin-crashed-my-website-3/)󠁿 [User90812849801925124](https://profiles.wordpress.org/yanchile/) 2022 年 5 月 10 日 Horrible plugin. Immediately after activation totally broke the website generating 404 errors all over the place. ![](https://secure.gravatar.com/avatar/ca82438a8b8a08b352ff55b033024e33016289ae24333bfb5626d434efdbffff? s=60&d=retro&r=g) ### 󠀁[Excelente programa](https://wordpress.org/support/topic/excelente-programa-6/)󠁿 [spytek](https://profiles.wordpress.org/spytek/) 2021 年 8 月 15 日 Hasta ahorita todo ca muy bien. ![](https://secure.gravatar.com/avatar/759c027b8a04843007471f37c1853e900ef5713e4de123332edddf0e78e11ddc? s=60&d=retro&r=g) ### 󠀁[عالی](https://wordpress.org/support/topic/%d8%b9%d8%a7%d9%84%db%8c-84/)󠁿 [messagepanel](https://profiles.wordpress.org/messagepanel/) 2020 年 9 月 9 日 عالیه ![](https://secure.gravatar.com/avatar/f2388c068f0283ce73ccc2f688bdd1d68cdd64b2ae64e87af8a343f91112c14e? s=60&d=retro&r=g) ### 󠀁[Ever so simple and user friendly](https://wordpress.org/support/topic/ever-so-simple-and-user-friendly/)󠁿 [logicfish](https://profiles.wordpress.org/logicfish/) 2020 年 8 月 2 日 No extraneous features, just a plain and simple plugin. ![](https://secure.gravatar.com/avatar/feeba6a11ec2c55ac5cd93bf90869fc6671015079c93faef0855a21c94acd4c3? s=60&d=retro&r=g) ### 󠀁[This plugin crashed my site](https://wordpress.org/support/topic/this-plugin-crashed-my-site-2/)󠁿 [pauljoshuas](https://profiles.wordpress.org/pauljoshuas/) 2020 年 5 月 6 日 I was about to handover the site to the client, when i just installed this plugin. The woocommerce search misbehaved and just wouldn’t search right.The first thing to troubleshoot would be to uninstall the last plugin installed , that’s what i did .I uninstalled this plugin and the site came back….Not recommended till they fix this bug. Plugin conflict was causing the issue with the woocommerce Search not working.NOT RECOMMENDED! [ 阅读所有26条评价 ](https://wordpress.org/support/plugin/wp-ticket/reviews/) ## 贡献者及开发者 「Customer Support Ticket System & Helpdesk」是开源软件。 以下人员对此插件做出了 贡献。 贡献者 * [ emarket-design ](https://profiles.wordpress.org/emarket-design/) * [ Safiye Duman ](https://profiles.wordpress.org/safiye/) [帮助将「Customer Support Ticket System & Helpdesk」翻译成简体中文。](https://translate.wordpress.org/projects/wp-plugins/wp-ticket) ### 对开发感兴趣吗? 您可以[浏览代码](https://plugins.trac.wordpress.org/browser/wp-ticket/)，查看[SVN仓库](https://plugins.svn.wordpress.org/wp-ticket/)， 或通过[RSS](https://plugins.trac.wordpress.org/log/wp-ticket/?limit=100&mode=stop_on_copy&format=rss) 订阅[开发日志](https://plugins.trac.wordpress.org/log/wp-ticket/)。 ## 更新日志 #### 6.0.5 * FIXED Unauthenticated SQL Injection for search parameter #### 6.0.4 * FIXED Resolved an issue while saving form settings #### 6.0.3 * FIXED XSS vulnerability for noaccess_msg * FIXED Validate input for emd_form_builder_lite_pagenum function * FIXED Vulnerability related to emd_get_widg_pagenum #### 6.0.2 * FIXED Resolved an issue where deleted taxonomy terms were being unintentionally recreated. * FIXED Removed repeated initialization of default taxonomy terms. #### 6.0.1 * TWEAK tested with WP 6.8 * FIXED XSS vulnerability when using custom fields #### 6.0.0 * FIXED WordPress dashboard accordions issue on setting and glossary pages due to changes in core code on WP 6.7.1 #### 5.15.0 * FIXED email sent when an agent is assigned to a ticket #### 5.14.0 * TWEAK tested with WP 6.5 * FIXED Translation to one textdomain #### 5.13 * TWEAK tested with WP 6.2 * FIXED XSS issues in the WordPress admin area #### 5.12.0 * TWEAK tested with WP 6.0 #### 5.11.0 * TWEAK tested with WP 5.9.3 and PHP 8 #### 5.10.9 * FIXED html escaping on notices #### 5.10.8 * FIXED escaping #### 5.10.4 * FIXED escaping #### 5.10.3 * TWEAK update libraries * FIXED sanitization and escaping #### 5.10.0 * TWEAK tested with WP 5.8 * FIXED sanitization in form layouts #### 5.9.8 * TWEAK tested with WP 5.6 * FIXED sanitization #### 5.9.3 * FIXED Required field validation is not working. #### 5.9.2 * FIXED multi-select form component missing scroll bars when the content overflows its fixed height. #### 5.9.1 * NEW Added version numbers to js and css files for caching purposes * TWEAK updates to translation strings and libraries * TWEAK tested with WP 5.5.1 #### 5.9.0 * TWEAK Emd Form Builder support for WordPress stock themes * FIXED Emd Form Builder support for WP Ticket WooCommerce Extension #### 5.8.0 * NEW Added previous and next buttons for the edit screens of tickets and agents * TWEAK updates and improvements to libraries #### 5.7.0 * NEW Added support for Emd Custom Field Builder when upgraded to premium editions * TWEAK updates and improvements to form library * TWEAK Emd templates #### 5.6.0 * TWEAK Cleaned up unnecessary code and optimized the library file content. * FIXED XSS related issues. * NEW Added Emd form builder support. * FIXED Session cleanup workflow by creating a custom table to process records. #### 5.5.1 * TWEAK Misc updates for better compatibility and stability #### 5.5.0 * NEW Created a new shortcode page which displays all available shortcodes. You can access this page under the plugin settings. * TWEAK Emd templating system to match modern web standards #### 5.4.4 * TWEAK Misc updates for better compatibility and stability #### 5.4.3 * TWEAK library updates for better stability and compatibility #### 5.4.2 * NEW Added autofilled first name, last name and email fields for logged in user\’ s ticket submit form even if these fields are not displayed on the form * TWEAK Moved web fonts to local storage – you can still get them from CDN using your functions.php if you need to. #### 5.4.0 * NEW Ability to limit max size, max number of files and file types of ticket attachments and agent photos * FIXED Search results table when ticket priority is empty * TWEAK library updates #### 5.3.2 * TWEAK Changed WPAS button in pages to VSB for Visual Shortcode Builder * FIXED The audio issue in the introduction video #### 5.3.1 * FIXED Layout of ticket page when priority is not shown. #### 5.3.0 * NEW Getting started section * TWEAK Improved Ticket List and Ticket Results table css * TWEAK Extended the session clean up time to 12 hours #### 5.2.0 * NEW Added custom JavaScript option in plugin settings under Tools tab * NEW Added container type field in the plugin settings * FIXED PHP 7 compatibility * TWEAK Updated codemirror libraries for custom CSS and JS options in plugin settings page #### 5.1.0 * FIXED WP Sessions security vulnerability * NEW Added support for EMD MailChimp extension * NEW Added support for EMD Active Directory/LDAP Extension #### 5.0.1 * FIXED Single taxonomies not getting displayed properly #### 5.0.0 * NEW Added ability to set page templates for all plugin\’s ticket, taxonomy and archive pages. * NEW EMD Widget area to include sidebar widgets in plugin pages * NEW Ability enable/disable any field, taxonomy or ticket-assigned relationship from backend and/or frontend * NEW Ability to set page templates all plugin\’s ticket, taxonomy and archive pages. Options are sidebar on left, sidebar on right or full width * NEW Ability to add custom CSS in plugin\’s ticket, taxonomy and archive pages ONLY. * NEW Ability to limit Ticket Submit form to logged-in users only from plugin settings. * NEW Added auto-fill first name, last name and email fields in submit ticket form if user is logged in. * NEW Added ability to permanently delete plugin related data from plugin settings * NEW Added ability to recreate installation pages from plugin settings * Removed private submit and search forms since they are not necessary anymore with the introduction of frontend login/register forms #### 4.8.0 * NEW Added Agent and Manager user roles * NEW Added Ticket Assigned (Agents) and User fully customizable email notifications * NEW Added Agent single views with ticket assigned displayed * NEW Added ability to change taxonomy, ticket, agent slugs for better customization * NEW Added ability to enable/disable CSRF support for forms * NEW Added ability to display “selected” custom fields on the frontend only * FIX Form settings issue that some fields are not getting displayed * TWEAK optimized code for better performance in shared hosting #### 4.2.0 * Fixed WooCommerce product archives not getting displayed to visitors issue #### 4.1.0 * NEW Added configuration for Easy Digital Downloads WP Ticket extension * Fixed widgets to show unordered lists of tickets * Changed single tickets grid to better support small devices * Made search results table responsive * Fixed misc minor issues #### 4.0.0 * NEW Added Ticket List in table format supporting page navigation * NEW Added configuration for WooCommerce WP Ticket extension * NEW Added ability to add custom fields for tickets * Misc. bug fixes #### 3.2.3 * Compatibility with WordPress 4.5 and misc. bug fixes * Fixed posts not getting displayed when the plugin is activated #### 3.2.2 * Added resetting of form fields after submit #### 3.2.1 * Added ability to create new public tickets or convert private tickets to public #### 3.2.0 * NEW Added ability for admin and editor users to set author of tickets allowing ticket creation by staff for users * NEW Added ticket view support for author, contributor and subscriber users; permitting logged in user tickets * Fixed minor bugs and upgraded the libraries #### 3.1.0 * NEW Added Submit Ticket page for registered WordPress users – all built-in WordPress user roles are supported * NEW Added Search Ticket page for registered WordPress users – all built-in WordPress user roles are supported #### 3.0.1 * Fix minor issues related to updating from previous version #### 3.0.0 * NEW Customizable Email notification to admin users for new tickets, * Added required field to settings page for form customization * Fixed admin settings page translation issue in which translated strings were messing up the screen structure * NEW Ticket page with responsive layout and all links are turned off for privacy * NEW Disabled ticket archives so that users can not see all tickets * NEW Contextual coloring for status, priority, and task taxonomies for frontend and backend #### 2.0.1 * Fixed the issue related to some taxonomies not displaying in the admin backend #### 2.0.0 * Added settings page for form customization such enable/disable fields, captcha and change field sizes * Removed unnecessary fields from the ticket list page * Made some fields optional so that they can be disabled * Fixed some minor bugs to improve stability #### 1.4.0 * Fixed unique check for tickets * Moved all js and css from cdn to local * Visitor ticket submit status changed to published * Fixed misc bugs #### 1.3.0 * Fixed untranslatable search form results view header columns * Fixed file uploads issue with file names including spaces * Fixed various compatibility issues related to other plugins #### 1.2.0 * Added the required configuration for WPAS canned responses extension * Fixed Misc bugs. * TinyMCE visual editor fix for p tags #### 1.1.0 * Added ability to use WPAS Incoming Email extension to create tickets through user emails * Fixed Misc. bugs #### 1.0.0 * Initial release ## 额外信息 * 版本 **6.0.5** * 最后更新：**3 天前** * 活跃安装数量 **400+** * WordPress 版本 ** 4.5 或更高版本 ** * 已测试的最高版本为 **7.0** * 语言 * [English (US)](https://wordpress.org/plugins/wp-ticket/) * 标签 * [customer support](https://cn.wordpress.org/plugins/tags/customer-support/)[help desk](https://cn.wordpress.org/plugins/tags/help-desk/) [helpdesk](https://cn.wordpress.org/plugins/tags/helpdesk/)[Support Ticket](https://cn.wordpress.org/plugins/tags/support-ticket/) [ticket system](https://cn.wordpress.org/plugins/tags/ticket-system/) * [高级视图](https://cn.wordpress.org/plugins/wp-ticket/advanced/) ## 评级 4.3 星（最高 5 星）。 * [ 20 条 5 星评价 ](https://wordpress.org/support/plugin/wp-ticket/reviews/?filter=5) * [ 2 条 4 星评价 ](https://wordpress.org/support/plugin/wp-ticket/reviews/?filter=4) * [ 1 条 3 星评价 ](https://wordpress.org/support/plugin/wp-ticket/reviews/?filter=3) * [ 1 条 2 星评价 ](https://wordpress.org/support/plugin/wp-ticket/reviews/?filter=2) * [ 3 条 1 星评价 ](https://wordpress.org/support/plugin/wp-ticket/reviews/?filter=1) [Your review](https://wordpress.org/support/plugin/wp-ticket/reviews/#new-post) [查看全部评论](https://wordpress.org/support/plugin/wp-ticket/reviews/) ## 贡献者 * [ emarket-design ](https://profiles.wordpress.org/emarket-design/) * [ Safiye Duman ](https://profiles.wordpress.org/safiye/) ## 支持 有话要说吗？是否需要帮助？ [查看支持论坛](https://wordpress.org/support/plugin/wp-ticket/) ## 捐助 您愿意支持这个插件的发展吗? [ 捐助此插件 ](https://emarketdesign.com/donate-emarket-design/)